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Saved by CB
on January 13, 2009 at 2:47:27 pm
 

Credit Protection Plus Fraud - Resource Wiki 

 

Let's use this wiki to get organized in our fight against Bank of America with this program.

 

If you've been enrolled in the Credit Protection Plus program without your permission, please edit this page and add your initials:

  •  FV- I have been in a battle with BOA Protection plan for about two months, To this day they have not refunded my $351.46 not even with a threat of a subpoena of this so called "phone enrollment" BS this is pure and simple criminal. P.S. I have seen on this blog several different addresses to "write" to in order to dispute your charges well let me tell you I have written to about 3 differnt addresses I wonder???? 
  • EB- I have been charged about $1500 by BOA for a credit protection plan I never signed up for. When i asked them for proof they said that they don't need any and that a disclaimer was mailed to my home.
  • RI - charges on account for 4 months - tried to settle on 2 if I dropped any complaint!
  • BK - started this wiki
  • CG - had charges refunded for the total - 2 mo and canceled.
  • GF - I got a credit line increase, they asked me if I want the Credit Protection, I said No, and they charged me and enrolled me anyway.
  • AG - I did not authorize the service and realized nine months later CCP had been charging me $150 per month. In total they added more than $1,350 to my balance.  Has anyone asked for assistance from the BBB? 
  • MB - I noticed a charge recently from Credit Protection Plus on my BoA card.  I had previously not noticed the charges, most likely since they were small, until the recent charge after a balance transfer that was much larger.  The total amount was $300 over the last year.  They said I signed up over the phone when I know I would have denied any such protection plan.  At first they said they would cancel the plan and hurridly tried to end the call there but I had to cut them off just to ask them what they would do about previous charges.  They then offered to refund last month's charge but I had to press the issue and now they're submitting an investigation and I should hear back by mail in a couple weeks.  If this does not get my money back then I'll have to go through BoA.  They'll claim that it's your fault for not seeing it on your statement and that they sent out a package about the plan once you were signed up, do not give in to this as it's their fault for signing you up for something you never agreed to.
  • CB - Boned.  Never doing business with them again, but until then... I owe them lots of money.

 

(If you create a PBwiki account when you make the edit, you will be notified of updates to this wiki.) 

 

 

Links (feel free to add links here!)

 

Hello, Banks are pretty cool when you make your payments on time. However, the entire banking industry pretty much uses some type of credit protector program, and I find them to be consumer rip-offs. I created a free website to educate the public about these credit-protection programs. Credit-Protector.com  It saddens me that the United States of America has let these credit protection programs thrive over the past 10-15 years.

 

Bank of America: enrolls you in \"Credit Protection Plus\" without your permission 

Consumer complaints about Bank of America - consumeraffairs.com

Bank of America is shaaaaaady!

 

Class action lawsuit?

 

Lets find out if enough people have been screwed over.

Here's another, not directly related issue with BOA- I use PayChex to pay the people that work for me in my small business. Bank of America has been PayChex's bank for some time. For those who receive paper checks (rather than direct deposit) from PayChex via their ReadyChex service, BOA has been charging a fee for them to cash those checks. As a result, PayChex just announced that they are changing banks from BOA to Wells Fargo who promises not to charge any fee for a ReadyChex check to be cashed in their bank. PayChex manages payroll for lots of folks. This change has to hurt, although it's beginning to sound like they deserve it.

 

 

My dealings with Credit Protection Plus

 

I didn't use my Bank of America account for several years. Then I get a bill from them saying that I owe them 70 some odd dollars. I noticed the only transaction was the fee for the Credit Protection Plus. I call the bank of america credit card company and tell them I wanted to report a fraud because I didn't order this. I handed used the account at all. I didn't realize at the time it had anything to do with bank of america. They tell me to contact the credit protection plus people.

I called them and they gave me the run around. They are some serious, sketchy people. I told them I wanted the fee removed. They insisted on getting my address information. I told them I wanted the fee removed. They insisted they needed this irrelevant and unrelated information. Finally, I gave in and just told them my new address information. After talking with them for several minutes I couldn't get them to actually address my request. They just kept telling me how important it was to have credit protection. Eventually, I just hung up.

Then I called the credit card people and told them that I talked with the credit protection plus people and they had said they would remove the fee but had failed to do so. They handled the matter for me somehow. I could almost see the knowing smile on the operators face when they did it.

LS -tobeerrant at gmail

 

We're getting screwed by Bank of America!

In March of this year (2008) we took out a personal loan from Bank of America. In June I noticed on our bill a charge for $201. for Credit Protection Plan. Neither my husband or myself agreed to the protection plan but I thought, 'well, $200. a year would be reasonable and welcome if anything did in fact happen that prevented us from making the payments'. Neither of us called then, but noticed it was also on the July bill. Wait a minute! Each month? You've got to be kidding!! At that point my husband called and promptly got the run around. They assured him that one of us must have agreed to it or they would not have charged us. My husband demanded it be credited back to us, and assured THEM that we did not agree to it. We were told they would 'look into it' and get back to us, and credit our $$ back to us if they were at fault.

Today we got a letter in the mail from Bank of America stating that "our records indicate that you applied for the Credit protection Plan program by phone on March 21, 2008. As outlined under the terms and conditions, was provided from March 21, 2008 to July 11, 2008, and the chargesd that billed to your account during this time period are valid."

It goes on to say "thank you for this opportunity to be of service," HA!!! Bullshit, pure and simple.

This is truly a scam and even if they do discontinue it at this point, they still bilked us out of 2 months worth. That would add up to a whole lot of money...there is no way we would ever agree to such a plan.

We would never do business with Bank of America again and would never recommend them to anyone.

lp

Wisconsin

westiemm@yahoo.com

 

August 2008

My wife and I had a BofA card and stopped using it in August of 2007, about the same time the FIRST Credit Protection Plus charge appeared (we would learn later). However, we stopped getting paper copies of our statement right after that and continued to pay off a set amount each month thinking that no more charges were accruing. We didn't think much of the card until we decided to pay the entire balance off this month (August of 2008). When I logged on to view the statement, there was the credit protection plus charge. What's this? Turns out that my wife called exactly 1 year ago to dispute a late fee. At that time, they enrolled us and my wife swears she was never even asked about it. All she was doing was disputing a late fee. Turns out we were charged for 12 MONTHS of this crap we never signed up for. When we disputed it they claimed it was our fault for not checking our statement. WHAT? We never authorized it in the first place and therefore never knew about it. BofA sent us to Fae Dixon at Credit Protection Plus. She's the manager there. She tried the same crap about not picking it off the statement sooner and we shot back that it was a fraudulent charge to begin with and never authorized. We threatened legal action. She immediately backed down and "as a service to our valued customers" offered to refund the ENTIRE years worth of charges plus finance charges. Hmmm. Seems like they've been down this road before.

JW

Boston, MA

JW,

I tried a similar tactic to get them to refund my account and they gave me some BS about an investigation. Did you get an immediate refund after threatening legal action?

Thanks,

Jason

jasondol@gmail.com

 

December 2008/January 2009

 

I called on December 26 and was told that even asking for additional information counts as enrolling.  I called BS on it, but they said they'd cancel my account, investigate, and mail me the result of the investigation within 2 weeks.  I waited, finally called back on Jan 13 and spoke to a supervisor.  She said they mailed something 12/30 with an access code to listen to a recording of me enrolling by phone.  I never got this, and she confirmed my address and re-sent it but said she herself hadn't heard it, can't provide me this code, and that they have an analyst in Omaha who "makes sure these mistakes never happen."  

I know I said no, and at worst I might have agreed to be sent additional information just to get the guy off the phone, but until I hear exactly what I said I really don't have a leg to argue on.  If I did accept additional information, knowing that apparently there's some clause in the paperwork saying it counts as enrollment, I'm just going to have to make the "but you can't prove I ever received any paperwork" argument.  I'll let you know how it works.

-CB

 


 

Company that runs the Credit Protection Plus Program

I have been battling with them for 4 months over a "Benefit Activation". I sent them all the information they requested and then some. I finally got so frustrated, I gave up on trying to get my money back. On top of that, they sent me a letter stating that I used up my benefit activations and that they were cancelling my account. Come to find out they are still billing me, even though they notified me telling me my protection account is canceled. Anyway, if anyone wants to file a complaint with the Attorney General and the BBB like I am, the actual company is:

State Side Processing

1941 South 42nd Street 385

Omaha, NE 68105

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